Contact Us

Have a question about a MEPCO bill, a correction you’ve read on this site, or something that isn’t adding up? Here’s how to reach the right place.

About This Website

MEPCO Bill is an independent consumer guide for electricity consumers across South Punjab. This site is not affiliated with Multan Electric Power Company, PITC, NEPRA, or the Government of Pakistan. We publish billing guides, tariff explanations, and complaint procedures based on official notifications and publicly available records — we don’t process payments, access consumer accounts, or handle complaints on MEPCO’s behalf.

Reach This Website

For feedback on an article, a correction, a suggestion for a topic, or a general question about something you’ve read on this site, use the form below or email us directly.

Email: [email protected]

We read every message. Response time is typically 1 to 3 working days. What we can’t do is look up your bill, adjust your account, or intervene in a complaint — those requests need to go to MEPCO or PITC directly, using the channels below.

Send Us a Message

This form is for feedback about the website only — we cannot look up bills or complaints through it.

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For Bill and Account Issues, Contact MEPCO Directly

If your question is about your own bill, connection, or complaint, MEPCO’s official channels will get you a faster and more accurate answer than we can.

Universal DISCO Helpline
118
MEPCO Toll-Free
0800-63726

Circle Helplines

Circle Number
Multan061-9220198
Bahawalpur062-9250102
Rahim Yar Khan068-9230160
Dera Ghazi Khan064-9239229
Sahiwal040-9200305
Muzaffargarh066-9200065
Vehari067-3360282
Bahawalnagar063-9239031

Dialing 118 routes your call to the subdivision responsible for your feeder, no matter which district you’re in.

Online Portals for Bill, Subsidy, and Complaint Matters

Check or download your bill: Use your 14-digit reference number or 10-digit Customer ID on the PITC billing portal.

Register a complaint: ccms.pitc.com.pk — the Customer Complaint Management System, for tracking issues like overbilling, meter faults, or estimated readings.

Apply for the Cross Subsidy Program: css.pitc.com.pk — registration is free, and no agent or OTP-sharing is ever required.

Visit in Person

For meter correction requests, installment plans, or due date extensions, you’ll need to visit your nearest MEPCO Customer Service Center or subdivision office with your original bill and CNIC. This covers all 13 districts MEPCO serves:

  • Multan
  • Bahawalpur
  • Rahim Yar Khan
  • Dera Ghazi Khan
  • Sahiwal
  • Vehari
  • Muzaffargarh
  • Khanewal
  • Bahawalnagar
  • Lodhran
  • Layyah
  • Pakpattan
  • Rajanpur

A Quick Note on Scams

MEPCO and PITC will never ask for your OTP over the phone, and Cross Subsidy Program registration is always free. If someone contacts you claiming to be from MEPCO and asks for a fee or your one-time code, don’t share it — report it through the official helpline at 118.